Privacy & Security
Statement
Information Collection and Use
Support Bucks. is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to others in
ways different from what is disclosed in this statement. Support
Bucks. collects information from our users at several different points
on our website.
Registration
If a user wishes to subscribe to our site, they must first complete
the registration form. During registration a user is required to give
their contact information (such as name and email address). This
information is used to contact the user about the services on our site
for which they have expressed interest. It is optional for the user to
provide demographic information (such as income level and gender), and
unique identifiers, but encouraged so we can provide a more
personalized experience on our site.
Order
We request information from the user on our order form. Here a user
must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date).
This information is used for billing purposes and to fill customer’s
orders. If we have trouble processing an order, this contact
information is used to get in touch with the user.
Cookies
A cookie is a piece of data stored on the user’s hard drive
containing information about the user. Usage of a cookie is in no way
linked to any personally identifiable information while on our site.
Once the user closes their browser, the cookie simply terminates. For
instance, by setting a cookie on our site, the user would not have to
log in a password more than once, thereby saving time while on our
site. If a user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in some areas
of our site. For example, the user will not be able to participate in
any of our Sweepstakes, Contests or monthly Drawings that take place.
Cookies can also enable us to track and target the interests of our
users to enhance the experience on our site.
Some of our business partners use cookies on our site. However, we
have no access to or control over these cookies.
Log Files
We use IP addresses to analyze trends, administer the site, track
user’s movement, and gather broad demographic information for
aggregate use. IP addresses are not linked to personally identifiable
information.
Sharing
We will share aggregated demographic information with our partners
and advertisers. This is not linked to any personal information that
can identify any individual person. We use an outside shipping
company to ship orders, and a credit card processing company to bill
users for goods and services. These companies do not retain, share,
store or use personally identifiable information for any secondary
purposes. We partner with another party to provide specific services.
When the user signs up for these services, we will share names, or
other contact information that is necessary for the third party to
provide these services. These parties are not allowed to use
personally identifiable information except for the purpose of
providing these services.
Links
This web site contains links to other sites. Please be aware that we
[GOT ZIP INC.] are not responsible for the privacy practices of such
other sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every web site
that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests is
completely voluntary and the user therefore has a choice whether or
not to disclose this information. Information requested may include
contact information (such as name and shipping address), and
demographic information (such as zip code, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users’
information. When users submit sensitive information via the website,
your information is protected both online and off-line. When our
registration/order form asks users to enter sensitive information
(such as credit card number and/or social security number), that
information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as
Netscape Navigator and Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when you are just ‘surfing’.
While we use SSL encryption to protect sensitive
information online, we also do everything in our power to protect
user-information off-line. All of our users’ information, not just the
sensitive information mentioned above, is restricted in our offices.
Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are
granted access to personally identifiable information. Our employees
must use password-protected screen-savers when they leave their desk.
When they return, they must re-enter their password to re-gain access
to your information. Furthermore, ALL employees are kept up-to-date on
our security and privacy practices. Every quarter, as well as any time
new policies are added, our employees are notified and/or reminded
about the importance we place on privacy, and what they can do to
ensure our customers’ information is protected. Finally, the servers
that we store personally identifiable information on are kept in a
secure environment, behind a locked cage. If you have any questions
about the security at our website, you can send contact us at: admin @
supportbucks.com
Special Offers
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information on
products, services, special deals, and a newsletter. Out of respect
for the privacy of our users we present the option to not receive
these types of communications.
Site and Service Updates
We also send the user site and service announcement updates. Members
are not able to un-subscribe from service announcements, which contain
important information about the service. We communicate with the user
to provide requested services and in regards to issues relating to
their account via email or phone.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes or if a user
no longer desires our service, we will endeavor to provide a way to
correct, update or remove that user’s personal data provided to us.
This can usually be done at the member information page or by emailing
our Customer Support.
Choice/Opt-out
Our users are given the opportunity to ‘opt-out’ of having their
information used for purposes not directly related to our site at the
point where we ask for the information. For example, our order form
has an ‘opt-out’ mechanism so users who buy a product from us, but
don’t want any marketing material, can keep their email address off of
our lists. Users who no longer wish to receive our newsletter or
promotional materials from our partners may opt-out of receiving these
communications by checking the appropriate fields in the member
profile area.
Notification of Changes
If we decide to change our privacy policy, we will post those changes
on our Forum so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose
it. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was
collected, we will notify users by way of an email. Users will have a
choice as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy policy
under which the information was collected.
